Terms of Use

Last Updated: 01 August 2025

Welcome to Tshetsana the Label (“Company,” “we,” “our,” or “us”). These Terms of Use govern your access to and use of our website https://tshetsana.com, including any purchases you make from our online store. By using our website, you agree to these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.
You may not attempt to copy, interfere with, or misuse the website or its content.
All content (including designs, images, text, and logos) is the intellectual property of Tshetsana the Label and may not be reproduced or distributed without permission.

3. Products and Orders

Tailor-Made Clothing: Our products are tailor-made women’s clothing. Variations in size, fabric, or color may occur due to the nature of custom garments.
Order Confirmation: After placing an order, you will receive an email confirmation. Orders are processed within 1–5 working days.
Availability: We reserve the right to refuse or cancel orders if an item is unavailable or if we suspect fraudulent activity.

4. Pricing & Payment

All prices are listed in Botswana Pula (BWP) and are subject to change without notice.
Payment must be made in full before orders are processed.
Customers are responsible for any applicable bank or transaction fees.

5. Shipping Policy

We’re committed to delivering your order quickly and safely.

Where We Ship: Botswana, South Africa, and Namibia. For other destinations, please contact us at info@tshetsana.com before ordering.
Delivery Times:
- Botswana: 2–3 working days (P90 flat rate)
- South Africa / Namibia: 2–5 working days (P400 flat rate)
Tracking: A tracking number will be provided once your order ships.
Responsibility: Tshetsana the Label is not responsible for delays, lost parcels, or incorrect deliveries caused by inaccurate customer information.
Damaged Items: If your order arrives damaged, notify us within 48 hours, including photos of the product and packaging.

6. Return & Exchange Policy

At Tshetsana the Label, your satisfaction matters to us.

Return Window: Items must be returned within 14 days of delivery or purchase.
Eligibility: Items must be unused, unworn, unwashed, with original tags attached, and accompanied by proof of purchase.
Not Eligible:
- Sale/discounted items
- Custom or altered garments
- Items showing signs of wear, stains, or damage
- Returns after 14 days
Exchange & Store Credit Only: We do not offer cash refunds. Approved returns will receive store credit (valid for 3 months) or an exchange.
Process: Email info@tshetsana.com with your order number and reason for return, then return in-store or ship back (shipping costs borne by the customer unless the item is faulty).

7. No Refunds Policy

Please note that cash refunds are not provided under any circumstances. Only exchanges or store credits will be issued for approved returns.

8. Limitation of Liability

To the fullest extent permitted by Botswana law:

We are not liable for delays, damages, or losses beyond our control.
We make no warranties that our website will always function without errors or interruptions.
Our maximum liability to you for any claim related to a purchase is limited to the amount paid for that purchase.

9. Privacy

Your use of this site is also governed by our Privacy Policy, which outlines how we collect and use your information.

10. Governing Law

These Terms are governed by the laws of Botswana, and any disputes shall be resolved in the courts of Gaborone, Botswana.

11. Changes to These Terms

We may update these Terms at any time. Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.

12. Contact Us

For questions about these Terms, please contact us at:

📧 info@tshetsana.com
📍 Gaborone, Botswana